Sales
 
 
 
Responsiveness of Sales department to your inquiries
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Accuracy of the quotes communicated to you
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Timely notification of any delays, backorders, or deviations on the original order.
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Accuracy of the invoices.
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Turn-around time on your orders
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
 
 
 
 
 
 
 
 
Customer Service
 
 
 
Handling of your complaints.
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Competence
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Availability
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Response time
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Product Quality
 
 
 
Compliance of products delivered to the specified requirements
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Value and cost-effectiveness of the product
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Reliability of the product
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
 
 
 
 
 
 
 
 
Delivery
 
 
 
On-time delivery
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
Packaging and integrity protection of the order(s) delivered
 
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
N/A
 
 
 
 
 
 
 
 
 
 
 
 
 
Overall
 
 
 
Please share additional comments
 
 
 
 
 
 
First Name (optional)
 
 
Last Name (optional)
 
 
 
 
 
 
Company Name (optional)
 
 
E-mail (optional)